Terms and Conditions
These terms and conditions apply to any written contract and to all orders placed with Interstones (hence referred to as "INTERSTONES UK Stone"). INTERSTONES UK Stone will deliver the materials, unless the parties specifically specify differently in writing prior to the contract. Please carefully review all terms and conditions before moving forward with any orders or consenting to accept any deliveries in order to safeguard your interests. By moving forward with any order or contract with INTERSTONES UK Stone, you agree to be bound by these terms and conditions. Please write or email us if you have any questions about your rights and want clarification. Your statutory rights are not affected by these terms and conditions.
When the customer or agent signs the delivery note accepting the goods, he or she is attesting that the items were in excellent order and condition when delivered. The customer admits having examined the goods that are the subject of this sale. If the customer finds that the goods are not in excellent condition upon inspection (damaged, scratched, or bowed), they should refuse delivery and email INTERSTONES UK Stone so that replacement arrangements can be made as soon as possible.
INTERSTONES UK Stone shall assume that the products have been examined and are in satisfactory condition if the delivery is accepted and signed for.
Before fabricating, INTERSTONES UK Stone highly advises showing the delivered goods to the end user for approval. Once the product has been cut and/or fabricated, the customer has accepted it as-is, and INTERSTONES UK Stone is not liable for any claims made in the future by the customer or end user about pre-existing defects, batch, colour variation, size, etc. We provide samples to clients and consumers to give them a sense of colour and style, although samples do differ from the finished product.
As we strongly advise against placing a joint between different batches, please take note that batches do range between 20mm and 30mm. prior to delivery, the customer must specify through email whether they require a batch match from a previous order; otherwise, INTERSTONES UK Stone will not be held responsible, provided the requested batch is still available. Products' nominal thicknesses can vary slightly. We try to keep this fluctuation to a maximum of 3mm.
In order to guarantee you obtain a replacement on the material, any problems with goods costing more than this amount should be communicated to us as soon as possible before fabrication. We won't take any claims from the buyer or end user after fabrication.
INTERSTONES UK Stone will accept the return of any items that are deemed unsuitable, if requested via email within 30 days of the date of delivery and provided that the goods have not been altered or damaged in any way. This is subject to the company's conditions of sale. Products returned may be subject to a restocking fee.
INTERSTONES UK Stone will continue to be the owner of all delivered goods until full payment in cleared money is received.
Orders must be placed by emailing the office and include the number, colour, thickness, and any special instructions pertaining to the delivery address and/or date, as well as any particular requirements. Interstones UK Stone has the right to decline to accept and/or deliver an order.
- No products are available.
- Clients with assigned credit limits whose orders exceed their credit limits or whose credit limits have been reached.
- The products cannot be released until payment has been cleared.
- Any other cause, as determined solely by us
TERMS OF PAYMENT
Unless otherwise specified in writing, payment terms for delivery of items are a 100% agianst the purchase order.
b) The Buyer's outstanding amount must be paid in full before the goods are delivered or picked up.
c) If agreed to in writing, staged payments may be made in the case of partial deliveries, whether initiated by the Seller or the Buyer.
d) After a check has cleared, payments may be made by card or direct bank transfer.
e) Account customers (against the prior KYC agreement) must make full payment within 30 days of the month's end after the date of the original invoice.
LIMITATION OF LIABILITY
a) After installation, there will be no acceptance of stone supply claims.
b) If a shortage, damage, or defect is reported to the Seller within 48 hours of delivery and is confirmed, we will, at our discretion, make up for any shortfall or failure to deliver; or replace or repair any damaged or faulty Goods.
c) In the event that the Seller breaches the terms of the contract with the Buyer, the Seller shall not be liable for any direct or indirect loss of profits, business, the imposition of a fine, or any other special, indirect, or consequential loss.
i) The buyer must adhere to the seller's Template & installation policy in cases when the seller is also the worktop provider; otherwise, no claim will be entertained.
ii) The installation is only warranted for a period of 12 months following the installation date.
We are dedicated to following the General Data Protection Regulation at Interstones UK Stone (GDPR). By accepting our Terms & Conditions, you authorise us to:
- Maintain our present methods of communication with you, such as phone, email, and postal mail.
- Maintain the security of all of your personally identifiable information (PII), such as names, addresses, phone numbers, and email addresses.
- Hold printed documents with your name and contact information on them, such as delivery notes, purchase and sales invoices, etc.
- Data to be kept on our backup devices so that we don't lose it in the event of theft, fire, or other disaster.
WARNING
1. Product use: Indoor quartz surfaces, primarily for kitchen and bathroom countertops.
Risk: There is no risk to the end user associated with Interstones products, but the following information must be taken into account during the product's manufacture and installation.
2. Avoid cutting a straight angle since you run the danger of cracking the slab. Drill a hole before you start cutting. These cracks are not covered by the warranty.
INSTALLATION AND MANUFACTURING
It is suggested that this product be produced utilising water-based manufacturing techniques.
Avoid producing dust because silica is present in manufacturing-related dust. Without the proper PPE (Dust Mask, Goggles, etc.), prolonged exposure to the dust can lead to major health issues, such as the progression of lung diseases including silicosis, bronchitis, and emphysema.
For further information please visit http://www.hse.gov.uk/pubns/indg463.pdf. Or scan QR reader
HEALTH AND SAFETY INFORMATION ABOUT SILICA (Si02) RESPIRABLE FRACTION
DANGER
H372 Causes damages to lungs through prolonged or repeated exposure
https://www.nhs.uk/conditions/silicosis/
PREVENTION
P260 Do not breathe dust generated in the manufacturing process
P264 wash hands and face thoroughly after handling.
Get medical advice/attention if you feel unwell.